Support Email Service Interruption

Dear Kigo users,

Due to technical reasons, any e-mail sent to kigo.support@realpage.com between 12:35 – 16:25 CET / 5:35 – 9:25 CST on March 27th were not received.

Please resubmit any ticket that was sent during those hours.

We apologize for the inconvenience.

Sincerely,

The Kigo Team

 



New iCal Import Updates

Kigo Clients and Partners,

Please be advised that on 3/2/2017 we will be releasing a new and improved iCal iImport engine. The new iCal import will provide additional functionality such as:

  • Support for importing bookings that fall on dates with same day check-in/check-out
  • Adds the ability to import from the “X-WR-TIMEZONE” iCal format, most commonly used by Google Calendar
  • Increased capacity to limit the occurrence of duplicate or overlapping availability from iCal imports.

If you experience any issues when utilizing iCal imports, please contact Kigo support by emailing support@kigo.net or calling 1-469-617-5446.

Sincerely,
The Kigo Product Team







Outgoing Email Service Outage [Resolved]

Update: Outage has been resolved
We have now confirmed emails are going through, but there may be some delays as the queued messages are caught up.

Dear Valued Customer,

This letter is to inform you that at approximately 10:25 EST today we began experiencing trouble with outgoing email services. We are presently in direct contact with our technology partners and vendors working to resolve the issue as quickly as possible.

Please understand that no emails have been lost, and any pending messages will be sent upon resolution.

If you have any questions or concerns regarding this outage, please contact our support department at support@kigo.net.

Sincerely,

The Kigo Product Team