TripAdvisor Inquiry API Update

Dear Valued Kigo Customer,

We recently received notice TripAdvisor would be sun-setting their inquiry API which could impact some Kigo customers. Very soon Kigo will be launching its new channel manager starting with our Elite Partners to further enhance connectivity and performance. (Spoiler Alert – Booking.com is 1st including their new content API). Following this launch, you can expect new integration improvements with HomeAway, Airbnb, and others to quickly follow. Kigo has taken a performance minded approach to the order of operations for launching new channel improvements. This approach focused on partnerships that deliver the most value to you, our global family of customers. An 85% decrease in platform inquiries from TripAdvisor/FlipKey since 2015 impelled Kigo to reprioritize this integration. Going forward, customers receiving inquiries from TripAdvisor/FlipKey will be notified via the email address on file with TripAdvisor. Bookings will need to be added manually into Kigo.

If you have any additional questions concerning this notice, please reach out to support@kigo.net

Thank you,

The Kigo Team


Kigo University: Occupancy Dashboard Training – June Schedule

Kigo Occupancy Dashboard (45min)
Learn how to use the Occupancy Dashboard to track Key Performance Indicators month over month and measure what matters most to you at a glance.

Tuesday, June 6
7am EDT – Click here to register
3pm EDT – Click here to register

Friday, June 16
11am EDT – Click here to register
5pm EDT – Click here to register

Monday, June 19
10am EDT – Click here to register


Deprecation Announcement for Kigo App Maintenance Features

Hello Kigo Partners and Clients,

In order to continue to provide the best service we can, we are consolidating the maintenance and operations functionality that Kigo offers. These updates will change some of the current operational workflow, which is why we are providing advanced notice of them, allowing enough time for any necessary transitions to be made.

The specific items we are deprecating are as follows:

  • The Maintenance tab and subtabs under the app menu
  • The Maintenance and Cleaning Tabs located in the Triggers page


These services are scheduled to be decommissioned on the 12th of June, 2017.

In order to take advantage of the most advanced maintenance and cleaning management features available in Kigo, please visit our Operations Manager page here: http://kigo.net/operation-manager and schedule a demo for additional information on how to utilize this functionality to improve your business workflow.

If you have any questions concerning this notice, please reach out to support@kigo.net

Thank you,

The Kigo Team


Introducing Occupancy Dashboard

A radically better way to increase profitability and measure what matters the most to you.


The Occupancy Dashboard is already enabled in your Kigo account. Check it out!

Here’s how Kigo’s new Occupancy Dashboard can help you increase profitability for your properties:

  • Clear Visibility
    • Respond faster and smarter by monitoring trends. Get the insights you need to manage your properties effectively.
  • Revenue management Insights
    • With metrics such as Occupancy Rate, ADR, and RevPAR at your disposal, you are prepared to take your revenue management skills to the next level.
  • Measure Performance
    • Whether is monthly, weekly or daily, have the ability to compare and follow historical trends that can help you plan more efficiently for the future.

For more information about your occupancy dashboard please refer to the following article: Occupancy Dashboard Article

We hope you enjoy this new feature, and all it has to offer.

The Kigo Team




Kigo App Scheduled Maintenance, Wednesday April 19, 8PM PST/11PM EST

Dear Kigo Users,

On Wednesday the 19th of April at 11PM EST, we will be undergoing scheduled maintenance to the Kigo platform. The maintenance will require downtime, but should only last between 1 to 2 hours at maximum. We will be using this time to add more capacity to our infrastructure and speed up our overall service.

To ensure uptime and stability of the platform, we are performing this update on our infrastructure outside of regular business hours.

During this maintenance window, the Kigo platform maybe be inaccessible, and services such as email delivery and Channel management may be delayed. Although unlikely, you may receive an error screen during this process as we perform the updates. All platform operations, including triggering of events, delivery of scheduled emails, and processing of bookings will resume immediately after the maintenance window has completed.

We apologize in advance for any inconvenience that this may cause. Kindly inform the support team (at 1-469-617-5446) of any concerns that you may have about the planned outage. We will do our absolute best to perform this operation as fast as possible.

Updates will be posted as necessary.

Sincerely,

The Kigo Team


Support Email Service Interruption

Dear Kigo users,

Due to technical reasons, any e-mail sent to kigo.support@realpage.com between 12:35 – 16:25 CET / 5:35 – 9:25 CST on March 27th were not received.

Please resubmit any ticket that was sent during those hours.

We apologize for the inconvenience.

Sincerely,

The Kigo Team