24 posts Posts by aldosicilia

HomeAway new secured messaging functionality

Dear Valued Kigo Customer,
You should have recently received communication regarding HomeAway’s new secured messaging functionality. HomeAway implemented this on August 14th, 2017. The details of the change were sent to you via email.
At Kigo, we understand how important an effective channel management strategy is, to both your business and ours. Through the end of the year, we will be launching extensive new functionality and enhancements in accordance with our new channel strategy. The first phase releasing next month so stay tuned.
For any questions, please contact our Support team at kigo.support@realpage.com or your Client Success Manager.
Kind regards,
The Kigo Team

Deprecation Announcement for Kigo Seasons Functionality

Hello Kigo Partners and Clients,

In order to continue to provide the best service we can, we are consolidating the different methods of rate entry that Kigo currently offers. These updates will change some of the current operational workflow, which is why we are providing advance notice of them, allowing enough time for any necessary transitions to be made.

As of September 13th, 2017, Kigo will no longer be offering support for the following items:

  • Seasons
  • Rates by Season

Please note: The removal of these pages will not have any effect on your existing rates. It will not be necessary to re-import or re-enter rates.

Please find a detailed step by step method for updating rates without the use of seasons below:

1. From the Rates & Availability page, select the property that you want to work with from the Pick List on the right hand side of the screen. The rate grid for the selected property displays.

2. By default the rate grid displays rats and availability for 365 days, starting with today’s date. If you want to change or constrain the dates shown here, specify new starting and ending dates in the  Date Ranges fields, and then click Apply. The rate grid is updated.

3. For each date listed, update the rates for each length of stay. By default, the length of stay options are Daily, Weekly, and Monthly, but this is configurable and may be different at your company. If the property does not use a specific length of stay, leave the associated field blank. For example, if a property chooses not to have Monthly rates, leave this field blank.

Please note: It is strongly recommended tat daily/nightly rates are the primary Length of Stay rats utilized. Not only will this give you access to our advanced Revenue Management tool, but it is also the standard rate length used in partnership with major channels such as HomeAway, TripAdvisor, Booking.com, and Airbnb.

-In order to update the date range please begin by clicking the Bulk Update button.

-Enter the Start and End date that you want to be updated (will match the working date range by default).

– In the Options section choose which days of the week in the range these rates will be applied to, and in the Rates section, select which lengths of stay to update.

– When finished, hit Update.

4. Repeat all the above steps for all dates that you want to enter rates for.

5. When finished, click Save or Save & Close to save your changes, or click Close to discard your changes.

If you have any additional questions, please feel free to connect with our support team at kigo.support@realpage.com for additional assistance.

Best Regards,

The Kigo Team


Phishing Attempt Alert

Dear Valued Kigo Customer,

The Kigo Support Team has been notified that customers are receiving fraudulent emails claiming to be from the “Kigo Team”.  The emails state that you have been selected to apply the latest settings by Kigo and provide a link to a third-party site to get the new settings applied. DO NOT CLICK THE LINK OR PROVIDE YOUR LOGIN CREDENTIALS. If you have received this email and already provided your login credentials, please contact Kigo Support immediately.

It has been determined that these emails are part of an ongoing phishing scam designed to obtain your Kigo login credentials. These emails are not from Kigo, and the link will redirect you to a spoofed site that is not controlled by Kigo. A sample screenshot of the email is provided below. Please feel free to contact Kigo Support with any questions or concerns.

As a reminder, you should always monitor your browser’s address bar to ensure that you are connected to kigo.net with a secure connection.

Kigo University: Booking.com Conversion Tips Webinar

Stand out from the crowd and get ready to welcome even more guests with Booking.com, the world leader in online accommodation. We help market your property to a large audience of travelers worldwide.

Please join us and discover different ways to boost your bookings

Date and Time

Wed, Jul 12, 2017 10:00 AM – 11:00 AM EDT

Registration URL: https://attendee.gotowebinar.com/register/371124040627636737

TripAdvisor Inquiry API Update

Dear Valued Kigo Customer,

We recently received notice TripAdvisor would be sun-setting their inquiry API which could impact some Kigo customers. Very soon Kigo will be launching its new channel manager starting with our Elite Partners to further enhance connectivity and performance. (Spoiler Alert – Booking.com is 1st including their new content API). Following this launch, you can expect new integration improvements with HomeAway, Airbnb, and others to quickly follow. Kigo has taken a performance minded approach to the order of operations for launching new channel improvements. This approach focused on partnerships that deliver the most value to you, our global family of customers. An 85% decrease in platform inquiries from TripAdvisor/FlipKey since 2015 impelled Kigo to reprioritize this integration. Going forward, customers receiving inquiries from TripAdvisor/FlipKey will be notified via the email address on file with TripAdvisor. Bookings will need to be added manually into Kigo.

If you have any additional questions concerning this notice, please reach out to support@kigo.net

Thank you,

The Kigo Team

Kigo University: Occupancy Dashboard Training – June Schedule

Kigo Occupancy Dashboard (45min)
Learn how to use the Occupancy Dashboard to track Key Performance Indicators month over month and measure what matters most to you at a glance.

Tuesday, June 6
7am EDT – Click here to register
3pm EDT – Click here to register

Friday, June 16
11am EDT – Click here to register
5pm EDT – Click here to register

Monday, June 19
10am EDT – Click here to register

Deprecation Announcement for Kigo App Maintenance Features

Hello Kigo Partners and Clients,

In order to continue to provide the best service we can, we are consolidating the maintenance and operations functionality that Kigo offers. These updates will change some of the current operational workflow, which is why we are providing advanced notice of them, allowing enough time for any necessary transitions to be made.

The specific items we are deprecating are as follows:

  • The Maintenance tab and subtabs under the app menu
  • The Maintenance and Cleaning Tabs located in the Triggers page

These services are scheduled to be decommissioned on the 12th of June, 2017.

In order to take advantage of the most advanced maintenance and cleaning management features available in Kigo, please visit our Operations Manager page here: http://kigo.net/operation-manager and schedule a demo for additional information on how to utilize this functionality to improve your business workflow.

If you have any questions concerning this notice, please reach out to support@kigo.net

Thank you,

The Kigo Team

Introducing Occupancy Dashboard

A radically better way to increase profitability and measure what matters the most to you.

The Occupancy Dashboard is already enabled in your Kigo account. Check it out!

Here’s how Kigo’s new Occupancy Dashboard can help you increase profitability for your properties:

  • Clear Visibility
    • Respond faster and smarter by monitoring trends. Get the insights you need to manage your properties effectively.
  • Revenue management Insights
    • With metrics such as Occupancy Rate, ADR, and RevPAR at your disposal, you are prepared to take your revenue management skills to the next level.
  • Measure Performance
    • Whether is monthly, weekly or daily, have the ability to compare and follow historical trends that can help you plan more efficiently for the future.

For more information about your occupancy dashboard please refer to the following article: Occupancy Dashboard Article

We hope you enjoy this new feature, and all it has to offer.

The Kigo Team

Kigo App Scheduled Maintenance, Wednesday April 19, 8PM PST/11PM EST

Dear Kigo Users,

On Wednesday the 19th of April at 11PM EST, we will be undergoing scheduled maintenance to the Kigo platform. The maintenance will require downtime, but should only last between 1 to 2 hours at maximum. We will be using this time to add more capacity to our infrastructure and speed up our overall service.

To ensure uptime and stability of the platform, we are performing this update on our infrastructure outside of regular business hours.

During this maintenance window, the Kigo platform maybe be inaccessible, and services such as email delivery and Channel management may be delayed. Although unlikely, you may receive an error screen during this process as we perform the updates. All platform operations, including triggering of events, delivery of scheduled emails, and processing of bookings will resume immediately after the maintenance window has completed.

We apologize in advance for any inconvenience that this may cause. Kindly inform the support team (at 1-469-617-5446) of any concerns that you may have about the planned outage. We will do our absolute best to perform this operation as fast as possible.

Updates will be posted as necessary.


The Kigo Team