Kigo Tech Blog

12 posts Posts by aldosicilia


InstaManager Obsolescence

Dear Valued Customer,
This letter is to inform you that effective June 24th, 2016, the InstaManager platform will no longer be supported.

The phase-out and subsequent changeover of the InstaManager platform was initiated in September, 2015 with the introduction of Kigo 2.0, which provided a completely redesigned user interface and as well as many added features engineered to help your business grow.

Kigo strives to provide the highest level of customer support in the industry. As part of our ongoing effort to better serve our
customers, we want to inform you of our policy regarding part obsolescence and our product management philosophy.
There are many factors that contribute to our overall product management philosophy. Rapid advancements in technology, the
ever-changing standards of the Property Management industry and the multitude of mandates regarding regulatory compliance are just a few of the market drivers that factor into our overall decision-making process. We continually strive to incorporate advancements in technology and shape best practice standards to not only better serve our Customers but ultimately provide solutions to the marketplace that put your success at the forefront.

We recognize the impact that an obsolescence notification might have on your operation. If for any reason you encounter any issues related to this change, please contact our support department at support@kigo.net.

Sincerely,

The Kigo Product Team

 


Phishing Attempt

Dear Valued Kigo Customer,

The Kigo Support Team has been notified that customers are receiving fraudulent emails claiming to be from the “Kigo Team”.  The emails state that you have been selected to apply the latest settings by Kigo and provide a link to a third-party site to get the new settings applied. DO NOT CLICK THE LINK OR PROVIDE YOUR LOGIN CREDENTIALS. If you have received this email and already provided your login credentials, please contact Kigo Support immediately.

It has been determined that these emails are part of an ongoing phishing scam designed to obtain your Kigo login credentials. These emails are not from Kigo, and the link will redirect you to a spoofed site that is not controlled by Kigo. A sample screenshot of the email is provided below. Please feel free to contact Kigo Support with any questions or concerns.

As a reminder, you should always monitor your browser’s address bar to ensure that you are connected to kigo.net with a secure connection.

Phishing attempt