Kigo Tech Blog

16 posts Posts by aldosicilia


Kigo App Scheduled Maintenance, Wednesday April 19, 8PM PST/11PM EST

Dear Kigo Users,

On Wednesday the 19th of April at 11PM EST, we will be undergoing scheduled maintenance to the Kigo platform. The maintenance will require downtime, but should only last between 1 to 2 hours at maximum. We will be using this time to add more capacity to our infrastructure and speed up our overall service.

To ensure uptime and stability of the platform, we are performing this update on our infrastructure outside of regular business hours.

During this maintenance window, the Kigo platform maybe be inaccessible, and services such as email delivery and Channel management may be delayed. Although unlikely, you may receive an error screen during this process as we perform the updates. All platform operations, including triggering of events, delivery of scheduled emails, and processing of bookings will resume immediately after the maintenance window has completed.

We apologize in advance for any inconvenience that this may cause. Kindly inform the support team (at 1-469-617-5446) of any concerns that you may have about the planned outage. We will do our absolute best to perform this operation as fast as possible.

Updates will be posted as necessary.

Sincerely,

The Kigo Team



New iCal Import Updates

Kigo Clients and Partners,

Please be advised that on 3/2/2017 we will be releasing a new and improved iCal iImport engine. The new iCal import will provide additional functionality such as:

  • Support for importing bookings that fall on dates with same day check-in/check-out
  • Adds the ability to import from the “X-WR-TIMEZONE” iCal format, most commonly used by Google Calendar
  • Increased capacity to limit the occurrence of duplicate or overlapping availability from iCal imports.

If you experience any issues when utilizing iCal imports, please contact Kigo support by emailing support@kigo.net or calling 1-469-617-5446.

Sincerely,
The Kigo Product Team


Outgoing Email Service Outage [Resolved]

Update: Outage has been resolved
We have now confirmed emails are going through, but there may be some delays as the queued messages are caught up.

Dear Valued Customer,

This letter is to inform you that at approximately 10:25 EST today we began experiencing trouble with outgoing email services. We are presently in direct contact with our technology partners and vendors working to resolve the issue as quickly as possible.

Please understand that no emails have been lost, and any pending messages will be sent upon resolution.

If you have any questions or concerns regarding this outage, please contact our support department at support@kigo.net.

Sincerely,

The Kigo Product Team

 


InstaManager Obsolescence

Dear Valued Customer,
This letter is to inform you that effective June 24th, 2016, the InstaManager platform will no longer be supported.

The phase-out and subsequent changeover of the InstaManager platform was initiated in September, 2015 with the introduction of Kigo 2.0, which provided a completely redesigned user interface and as well as many added features engineered to help your business grow.

Kigo strives to provide the highest level of customer support in the industry. As part of our ongoing effort to better serve our
customers, we want to inform you of our policy regarding part obsolescence and our product management philosophy.
There are many factors that contribute to our overall product management philosophy. Rapid advancements in technology, the
ever-changing standards of the Property Management industry and the multitude of mandates regarding regulatory compliance are just a few of the market drivers that factor into our overall decision-making process. We continually strive to incorporate advancements in technology and shape best practice standards to not only better serve our Customers but ultimately provide solutions to the marketplace that put your success at the forefront.

We recognize the impact that an obsolescence notification might have on your operation. If for any reason you encounter any issues related to this change, please contact our support department at support@kigo.net.

Sincerely,

The Kigo Product Team

 


Phishing Attempt

Dear Valued Kigo Customer,

The Kigo Support Team has been notified that customers are receiving fraudulent emails claiming to be from the “Kigo Team”.  The emails state that you have been selected to apply the latest settings by Kigo and provide a link to a third-party site to get the new settings applied. DO NOT CLICK THE LINK OR PROVIDE YOUR LOGIN CREDENTIALS. If you have received this email and already provided your login credentials, please contact Kigo Support immediately.

It has been determined that these emails are part of an ongoing phishing scam designed to obtain your Kigo login credentials. These emails are not from Kigo, and the link will redirect you to a spoofed site that is not controlled by Kigo. A sample screenshot of the email is provided below. Please feel free to contact Kigo Support with any questions or concerns.

As a reminder, you should always monitor your browser’s address bar to ensure that you are connected to kigo.net with a secure connection.

Phishing attempt