24 posts Posts by aldosicilia

Save Functionality Announcement

Hello Kigo Partners and clients,

It has been brought to our attention that there are intermittent issues affecting the Save function on certain pages within the KVRS platform.

In order to resolve this issue and continue to properly save your data, please clear the cache on your browser.

If you have any questions, please reach out to support@kigo.net

Thank you for your continued partnership,

Upload rates in the future and bring in more revenue!

Dear Valued Customers,

Many guests, especially business travellers, like to plan their travel in advance. By opening availability sooner, your properties can stand out from your competition and attract new guests.

This practice can also help optimise your occupancy and long-term revenue.

Act now to take advantage of this opportunity by uploading rates in the future and bring in more revenue! More Revenue

Best Regards,

The Kigo Team

Booking.com Integration Enhancements

Dear clients,

We are happy to announce that we will be enhancing the capabilities of our Booking.com integration soon!

  • What is happening?
    • With this enhancement, you’ll be able to sync your Global Specials with Booking.com and offer your prospective guests even more savings!
  • When is this going to happen?
    • Wednesday July 18th, 2018
  • What do I have to do?
    • Nothing! This change will be seamless!

If you have any questions or feedback, please contact your account manager or email us at support@kigo.net.

Kigo Legacy GDPR Support

Helping you prepare for a new era in European privacy regulation

On May 25, 2018, the European Union (“EU”) General Data Protection Regulation (“GDPR”) will take effect and replace the existing EU Data Protection Directive 95/46/EC. Both the GDPR and the Directive exist as a regulatory framework designed to protect the personal data of consumers.

The GDPR imposes new rules on organizations that offer goods and services to people in the European Union (EU), or that collect and analyze data tied to EU residents, no matter where you are located.

Kigo Legacy GDPR support and migration to Kigo Marketplace

To benefit our clients we have been maintaining the Kigo legacy platform for years. Given the challenges of staying compliant across two platforms, we have now made the decision to focus our GDPR efforts on the Kigo Marketplace platform, already designed to support GDPR as well as other global compliance needs. We feel that all of our clients are best supported on their GDPR journey by migrating to the Kigo Marketplace platform during 2018.

Please contact sales and support for more information about Kigo Marketplace.

Key changes under GDPR

Under the GDPR, there are three entity classifications with respect to regulation of personal data collection and handling:

  • Data Controllers: In simple terms, a Data Controller determines what, why, and how data is processed. Kigo clients serve as Data Controllers under the GDPR, as they have a direct relationship with travelers and control the processing of personal data related to the traveler.
  • Data Processors: A Data Processor is a party that processes personal data on behalf of a Data Controller in accordance with the Data Controller’s instructions. Kigo serves as a Data Processor through our role as SaaS provider to the vacation rental industry. Our clients, as Data Controllers, contract with Kigo for purposes of leveraging our data processing services
  • Sub-Processors are parties contracted by Kigo for purposes of outsourcing processing functions and are typically a third party vendor.

The GDPR includes new rights and expansion of existing rights that affects both controllers and processors. A few of the rights granted to consumer include:

  • The Right to Rectification (a way to update or correct personal data),
  • The Right to Portability (right to transfer personal data to another organization),
  • The Right to Erasure (an expansion of the former ‘right to be forgotten’),
  • The Right to Restriction of Processing and the Right to Object to certain processing activities (profiling) and to automated processing decisions,

The GDPR expands the current rule around personal data and can now include profiling such as web tracking, cookies, and behavioral data. Profiling is not explicitly prohibited, but as a form of data processing, is now subject to the general rules governing the processing of personal data.

The GDPR retains the concept of consent but now requires a “clear affirmative action” in order to be valid and also requires a way to withdraw consent. As an example, actively checking a box in a form.

Further GDPR Information

The European Commission

The UK Information commissioner’s Office (ICO)

The Spanish Agency for Data Protection (AEPD)

Legal Disclaimer

This content is provided for general informational purposes only, and may not reflect current legal developments. Any information contained herein should not be construed as legal advice and is not intended to be a substitute for legal counsel on any subject matter. No recipient of this content should act or refrain from acting on the basis of any content without seeking the appropriate legal or other professional advice on the particular facts and circumstances at issue from a lawyer licensed in the recipient’s state, country or other appropriate licensing jurisdiction.

A Better, Faster, Kigo

In our mission to offer you an all-in-one product suite, we are simplifying the way you see and work with Kigo. We are excited to announce that we have released our new application navigation, and we’ve made it even easier to find all of your favorite Kigo products without the need to open multiple browser tabs.

You’ll have a single point of entry for all of your Kigo products: Kigo Vacation Rental Software, Kigo Operation Manager, KigoPay, Kigo Channel Manager etc.

See it in action here!

Thanks again for being a Kigo customer.

Join Us At KigoWorld! 2018

Dear Valued Customers and Partners,

Kigo is proud to announce our first annual international user conference, KigoWorld!
Join our inaugural short-term rental conference to celebrate 10 years of innovation and network with industry leaders from across the globe!

This year’s conference will take place between the 25th-27th of April, in Barcelona, Spain! Register today at www.kigo.net/kigoworld, and use the promo code: sunshine to get a discount on the registration rate!

KigoWorld 2018

Kigo Revenue Management Outage [Resolved]

Update: Outage has been resolved
We have now confirmed that Kigo Revenue Management is back online.

Dear Valued Customer,

This letter is to inform you that at approximately 11:26 CST today we began experiencing trouble with Kigo Revenue Management. We are presently in direct contact with our network operations center working to resolve the issue as quickly as possible.

An update will be sent out once more information is received.

If you have any questions or concerns regarding this outage, please contact our support department at support@kigo.net.


The Kigo Product Team

Announcing KigoWorld’18

Dear Valued Customers and Partners,

Kigo is proud to announce our first annual international user conference, KigoWorld!

Join our inaugural short-term rental conference to celebrate 10 years of innovation and network with industry leaders from across the globe!

This year’s conference will take place between the 25th-27th of April, in Barcelona, Spain!

Join us in Barcelona this April for three days of ideas, innovation, and inspiration. Here’s what you can expect at #KigoWorld.

Best Regards,

The Kigo Team

Rental Guardian Now Available!

Hello Kigo users!

We are happy to announce the release of the Rental Guardian Insurance Reseller Integration in the Kigo App Store.

Rental Guardian enables property managers to easily protect their rentals, reduce their risk, and up-sell bookings. Additionally, Rental Guardian also serves as a lucrative add-on revenue stream for the property manager.

For more information, please visit the Kigo App Store.

Thank you and have a great day!

The Kigo Team

Kigo U Webinar: Connecting with Despegar.com: Latin America’s leading OTA

Please join our Business Development Team along with our channel partner Despegar will be hosting a webinar October 31st
Our clients will be invited and Kigo staff is welcome to attend.

Date and Time

Tuesday, October 31, 2017 – 11:30 AM EDT

Registration URL: https://attendee.gotowebinar.com/register/5121307844857808642

Learn more about the Kigo integration with Despegar, the largest travel agency in Latin America! Patrick Summers, Head of Vacation Rentals at Despegar, will explain how the integration with Kigo works and all the advantages of distributing your vacation rental properties on Despegar.
Despegar marketplace operates across 20 markets and offers the broadest suite of travel products in the region, including airfare, hotel bookings, travel packages, and other travel products to their large customer base. Over the twelve months ended June 2017, 140 million unique visitors visited their platform, and they already had 65% of transactions from repeat customers in the six months ended June 2017.
After registering, you will receive a confirmation email containing information about joining the webinar.