Kigo Tech Blog

18 posts Posts by aldosicilia

Kigo Revenue Management Outage [Resolved]

Update: Outage has been resolved
We have now confirmed that Kigo Revenue Management is back online.

Dear Valued Customer,

This letter is to inform you that at approximately 11:26 CST today we began experiencing trouble with Kigo Revenue Management. We are presently in direct contact with our network operations center working to resolve the issue as quickly as possible.

An update will be sent out once more information is received.

If you have any questions or concerns regarding this outage, please contact our support department at


The Kigo Product Team

Announcing KigoWorld’18

Dear Valued Customers and Partners,

Kigo is proud to announce our first annual international user conference, KigoWorld!

Join our inaugural short-term rental conference to celebrate 10 years of innovation and network with industry leaders from across the globe!

This year’s conference will take place between the 25th-27th of April, in Barcelona, Spain!

Join us in Barcelona this April for three days of ideas, innovation, and inspiration. Here’s what you can expect at #KigoWorld.

Best Regards,

The Kigo Team

Rental Guardian Now Available!

Hello Kigo users!

We are happy to announce the release of the Rental Guardian Insurance Reseller Integration in the Kigo App Store.

Rental Guardian enables property managers to easily protect their rentals, reduce their risk, and up-sell bookings. Additionally, Rental Guardian also serves as a lucrative add-on revenue stream for the property manager.

For more information, please visit the Kigo App Store.

Thank you and have a great day!

The Kigo Team

Kigo U Webinar: Connecting with Latin America’s leading OTA

Please join our Business Development Team along with our channel partner Despegar will be hosting a webinar October 31st
Our clients will be invited and Kigo staff is welcome to attend.

Date and Time

Tuesday, October 31, 2017 – 11:30 AM EDT

Registration URL:

Learn more about the Kigo integration with Despegar, the largest travel agency in Latin America! Patrick Summers, Head of Vacation Rentals at Despegar, will explain how the integration with Kigo works and all the advantages of distributing your vacation rental properties on Despegar.
Despegar marketplace operates across 20 markets and offers the broadest suite of travel products in the region, including airfare, hotel bookings, travel packages, and other travel products to their large customer base. Over the twelve months ended June 2017, 140 million unique visitors visited their platform, and they already had 65% of transactions from repeat customers in the six months ended June 2017.
After registering, you will receive a confirmation email containing information about joining the webinar.



HomeAway new secured messaging functionality

Dear Valued Kigo Customer,
You should have recently received communication regarding HomeAway’s new secured messaging functionality. HomeAway implemented this on August 14th, 2017. The details of the change were sent to you via email.
At Kigo, we understand how important an effective channel management strategy is, to both your business and ours. Through the end of the year, we will be launching extensive new functionality and enhancements in accordance with our new channel strategy. The first phase releasing next month so stay tuned.
For any questions, please contact our Support team at or your Client Success Manager.
Kind regards,
The Kigo Team

Deprecation Announcement for Kigo Seasons Functionality

Hello Kigo Partners and Clients,

In order to continue to provide the best service we can, we are consolidating the different methods of rate entry that Kigo currently offers. These updates will change some of the current operational workflow, which is why we are providing advance notice of them, allowing enough time for any necessary transitions to be made.

As of September 13th, 2017, Kigo will no longer be offering support for the following items:

  • Seasons
  • Rates by Season

Please note: The removal of these pages will not have any effect on your existing rates. It will not be necessary to re-import or re-enter rates.

Please find a detailed step by step method for updating rates without the use of seasons below:

1. From the Rates & Availability page, select the property that you want to work with from the Pick List on the right hand side of the screen. The rate grid for the selected property displays.

2. By default the rate grid displays rats and availability for 365 days, starting with today’s date. If you want to change or constrain the dates shown here, specify new starting and ending dates in the  Date Ranges fields, and then click Apply. The rate grid is updated.

3. For each date listed, update the rates for each length of stay. By default, the length of stay options are Daily, Weekly, and Monthly, but this is configurable and may be different at your company. If the property does not use a specific length of stay, leave the associated field blank. For example, if a property chooses not to have Monthly rates, leave this field blank.

Please note: It is strongly recommended tat daily/nightly rates are the primary Length of Stay rats utilized. Not only will this give you access to our advanced Revenue Management tool, but it is also the standard rate length used in partnership with major channels such as HomeAway, TripAdvisor,, and Airbnb.

-In order to update the date range please begin by clicking the Bulk Update button.

-Enter the Start and End date that you want to be updated (will match the working date range by default).

– In the Options section choose which days of the week in the range these rates will be applied to, and in the Rates section, select which lengths of stay to update.

– When finished, hit Update.

4. Repeat all the above steps for all dates that you want to enter rates for.

5. When finished, click Save or Save & Close to save your changes, or click Close to discard your changes.

If you have any additional questions, please feel free to connect with our support team at for additional assistance.

Best Regards,

The Kigo Team


Phishing Attempt Alert

Dear Valued Kigo Customer,

The Kigo Support Team has been notified that customers are receiving fraudulent emails claiming to be from the “Kigo Team”.  The emails state that you have been selected to apply the latest settings by Kigo and provide a link to a third-party site to get the new settings applied. DO NOT CLICK THE LINK OR PROVIDE YOUR LOGIN CREDENTIALS. If you have received this email and already provided your login credentials, please contact Kigo Support immediately.

It has been determined that these emails are part of an ongoing phishing scam designed to obtain your Kigo login credentials. These emails are not from Kigo, and the link will redirect you to a spoofed site that is not controlled by Kigo. A sample screenshot of the email is provided below. Please feel free to contact Kigo Support with any questions or concerns.

As a reminder, you should always monitor your browser’s address bar to ensure that you are connected to with a secure connection.

Kigo University: Conversion Tips Webinar

Stand out from the crowd and get ready to welcome even more guests with, the world leader in online accommodation. We help market your property to a large audience of travelers worldwide.

Please join us and discover different ways to boost your bookings

Date and Time

Wed, Jul 12, 2017 10:00 AM – 11:00 AM EDT

Registration URL:

TripAdvisor Inquiry API Update

Dear Valued Kigo Customer,

We recently received notice TripAdvisor would be sun-setting their inquiry API which could impact some Kigo customers. Very soon Kigo will be launching its new channel manager starting with our Elite Partners to further enhance connectivity and performance. (Spoiler Alert – is 1st including their new content API). Following this launch, you can expect new integration improvements with HomeAway, Airbnb, and others to quickly follow. Kigo has taken a performance minded approach to the order of operations for launching new channel improvements. This approach focused on partnerships that deliver the most value to you, our global family of customers. An 85% decrease in platform inquiries from TripAdvisor/FlipKey since 2015 impelled Kigo to reprioritize this integration. Going forward, customers receiving inquiries from TripAdvisor/FlipKey will be notified via the email address on file with TripAdvisor. Bookings will need to be added manually into Kigo.

If you have any additional questions concerning this notice, please reach out to

Thank you,

The Kigo Team

Kigo University: Occupancy Dashboard Training – June Schedule

Kigo Occupancy Dashboard (45min)
Learn how to use the Occupancy Dashboard to track Key Performance Indicators month over month and measure what matters most to you at a glance.

Tuesday, June 6
7am EDT – Click here to register
3pm EDT – Click here to register

Friday, June 16
11am EDT – Click here to register
5pm EDT – Click here to register

Monday, June 19
10am EDT – Click here to register