22 posts Posts by aldosicilia

Booking.com Integration Enhancements

Dear clients,

We are happy to announce that we will be enhancing the capabilities of our Booking.com integration soon!

  • What is happening?
    • With this enhancement, you’ll be able to sync your Global Specials with Booking.com and offer your prospective guests even more savings!
  • When is this going to happen?
    • Wednesday July 18th, 2018
  • What do I have to do?
    • Nothing! This change will be seamless!

If you have any questions or feedback, please contact your account manager or email us at support@kigo.net.

Kigo Legacy GDPR Support

Helping you prepare for a new era in European privacy regulation

On May 25, 2018, the European Union (“EU”) General Data Protection Regulation (“GDPR”) will take effect and replace the existing EU Data Protection Directive 95/46/EC. Both the GDPR and the Directive exist as a regulatory framework designed to protect the personal data of consumers.

The GDPR imposes new rules on organizations that offer goods and services to people in the European Union (EU), or that collect and analyze data tied to EU residents, no matter where you are located.

Kigo Legacy GDPR support and migration to Kigo Marketplace

To benefit our clients we have been maintaining the Kigo legacy platform for years. Given the challenges of staying compliant across two platforms, we have now made the decision to focus our GDPR efforts on the Kigo Marketplace platform, already designed to support GDPR as well as other global compliance needs. We feel that all of our clients are best supported on their GDPR journey by migrating to the Kigo Marketplace platform during 2018.

Please contact sales and support for more information about Kigo Marketplace.

Key changes under GDPR

Under the GDPR, there are three entity classifications with respect to regulation of personal data collection and handling:

  • Data Controllers: In simple terms, a Data Controller determines what, why, and how data is processed. Kigo clients serve as Data Controllers under the GDPR, as they have a direct relationship with travelers and control the processing of personal data related to the traveler.
  • Data Processors: A Data Processor is a party that processes personal data on behalf of a Data Controller in accordance with the Data Controller’s instructions. Kigo serves as a Data Processor through our role as SaaS provider to the vacation rental industry. Our clients, as Data Controllers, contract with Kigo for purposes of leveraging our data processing services
  • Sub-Processors are parties contracted by Kigo for purposes of outsourcing processing functions and are typically a third party vendor.

The GDPR includes new rights and expansion of existing rights that affects both controllers and processors. A few of the rights granted to consumer include:

  • The Right to Rectification (a way to update or correct personal data),
  • The Right to Portability (right to transfer personal data to another organization),
  • The Right to Erasure (an expansion of the former ‘right to be forgotten’),
  • The Right to Restriction of Processing and the Right to Object to certain processing activities (profiling) and to automated processing decisions,

The GDPR expands the current rule around personal data and can now include profiling such as web tracking, cookies, and behavioral data. Profiling is not explicitly prohibited, but as a form of data processing, is now subject to the general rules governing the processing of personal data.

The GDPR retains the concept of consent but now requires a “clear affirmative action” in order to be valid and also requires a way to withdraw consent. As an example, actively checking a box in a form.

Further GDPR Information

The European Commission

The UK Information commissioner’s Office (ICO)

The Spanish Agency for Data Protection (AEPD)

Legal Disclaimer

This content is provided for general informational purposes only, and may not reflect current legal developments. Any information contained herein should not be construed as legal advice and is not intended to be a substitute for legal counsel on any subject matter. No recipient of this content should act or refrain from acting on the basis of any content without seeking the appropriate legal or other professional advice on the particular facts and circumstances at issue from a lawyer licensed in the recipient’s state, country or other appropriate licensing jurisdiction.

A Better, Faster, Kigo

In our mission to offer you an all-in-one product suite, we are simplifying the way you see and work with Kigo. We are excited to announce that we have released our new application navigation, and we’ve made it even easier to find all of your favorite Kigo products without the need to open multiple browser tabs.

You’ll have a single point of entry for all of your Kigo products: Kigo Vacation Rental Software, Kigo Operation Manager, KigoPay, Kigo Channel Manager etc.

See it in action here!

Thanks again for being a Kigo customer.

Join Us At KigoWorld! 2018

Dear Valued Customers and Partners,

Kigo is proud to announce our first annual international user conference, KigoWorld!
Join our inaugural short-term rental conference to celebrate 10 years of innovation and network with industry leaders from across the globe!

This year’s conference will take place between the 25th-27th of April, in Barcelona, Spain! Register today at www.kigo.net/kigoworld, and use the promo code: sunshine to get a discount on the registration rate!

KigoWorld 2018

Kigo Revenue Management Outage [Resolved]

Update: Outage has been resolved
We have now confirmed that Kigo Revenue Management is back online.

Dear Valued Customer,

This letter is to inform you that at approximately 11:26 CST today we began experiencing trouble with Kigo Revenue Management. We are presently in direct contact with our network operations center working to resolve the issue as quickly as possible.

An update will be sent out once more information is received.

If you have any questions or concerns regarding this outage, please contact our support department at support@kigo.net.


The Kigo Product Team

Announcing KigoWorld’18

Dear Valued Customers and Partners,

Kigo is proud to announce our first annual international user conference, KigoWorld!

Join our inaugural short-term rental conference to celebrate 10 years of innovation and network with industry leaders from across the globe!

This year’s conference will take place between the 25th-27th of April, in Barcelona, Spain!

Join us in Barcelona this April for three days of ideas, innovation, and inspiration. Here’s what you can expect at #KigoWorld.

Best Regards,

The Kigo Team

Rental Guardian Now Available!

Hello Kigo users!

We are happy to announce the release of the Rental Guardian Insurance Reseller Integration in the Kigo App Store.

Rental Guardian enables property managers to easily protect their rentals, reduce their risk, and up-sell bookings. Additionally, Rental Guardian also serves as a lucrative add-on revenue stream for the property manager.

For more information, please visit the Kigo App Store.

Thank you and have a great day!

The Kigo Team

Kigo U Webinar: Connecting with Despegar.com: Latin America’s leading OTA

Please join our Business Development Team along with our channel partner Despegar will be hosting a webinar October 31st
Our clients will be invited and Kigo staff is welcome to attend.

Date and Time

Tuesday, October 31, 2017 – 11:30 AM EDT

Registration URL: https://attendee.gotowebinar.com/register/5121307844857808642

Learn more about the Kigo integration with Despegar, the largest travel agency in Latin America! Patrick Summers, Head of Vacation Rentals at Despegar, will explain how the integration with Kigo works and all the advantages of distributing your vacation rental properties on Despegar.
Despegar marketplace operates across 20 markets and offers the broadest suite of travel products in the region, including airfare, hotel bookings, travel packages, and other travel products to their large customer base. Over the twelve months ended June 2017, 140 million unique visitors visited their platform, and they already had 65% of transactions from repeat customers in the six months ended June 2017.
After registering, you will receive a confirmation email containing information about joining the webinar.



HomeAway new secured messaging functionality

Dear Valued Kigo Customer,
You should have recently received communication regarding HomeAway’s new secured messaging functionality. HomeAway implemented this on August 14th, 2017. The details of the change were sent to you via email.
At Kigo, we understand how important an effective channel management strategy is, to both your business and ours. Through the end of the year, we will be launching extensive new functionality and enhancements in accordance with our new channel strategy. The first phase releasing next month so stay tuned.
For any questions, please contact our Support team at kigo.support@realpage.com or your Client Success Manager.
Kind regards,
The Kigo Team

Deprecation Announcement for Kigo Seasons Functionality

Hello Kigo Partners and Clients,

In order to continue to provide the best service we can, we are consolidating the different methods of rate entry that Kigo currently offers. These updates will change some of the current operational workflow, which is why we are providing advance notice of them, allowing enough time for any necessary transitions to be made.

As of September 13th, 2017, Kigo will no longer be offering support for the following items:

  • Seasons
  • Rates by Season

Please note: The removal of these pages will not have any effect on your existing rates. It will not be necessary to re-import or re-enter rates.

Please find a detailed step by step method for updating rates without the use of seasons below:

1. From the Rates & Availability page, select the property that you want to work with from the Pick List on the right hand side of the screen. The rate grid for the selected property displays.

2. By default the rate grid displays rats and availability for 365 days, starting with today’s date. If you want to change or constrain the dates shown here, specify new starting and ending dates in the  Date Ranges fields, and then click Apply. The rate grid is updated.

3. For each date listed, update the rates for each length of stay. By default, the length of stay options are Daily, Weekly, and Monthly, but this is configurable and may be different at your company. If the property does not use a specific length of stay, leave the associated field blank. For example, if a property chooses not to have Monthly rates, leave this field blank.

Please note: It is strongly recommended tat daily/nightly rates are the primary Length of Stay rats utilized. Not only will this give you access to our advanced Revenue Management tool, but it is also the standard rate length used in partnership with major channels such as HomeAway, TripAdvisor, Booking.com, and Airbnb.

-In order to update the date range please begin by clicking the Bulk Update button.

-Enter the Start and End date that you want to be updated (will match the working date range by default).

– In the Options section choose which days of the week in the range these rates will be applied to, and in the Rates section, select which lengths of stay to update.

– When finished, hit Update.

4. Repeat all the above steps for all dates that you want to enter rates for.

5. When finished, click Save or Save & Close to save your changes, or click Close to discard your changes.

If you have any additional questions, please feel free to connect with our support team at kigo.support@realpage.com for additional assistance.

Best Regards,

The Kigo Team